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Store Policy

Age Rules

You must be at least 21 years of age to browse this web site. You must also be at least 21 years of age to order any products from this web site. By browsing this site and by ordering products, you represent that you are at least 21 years of age.

Refund Policy

Highdrive Productions offers a 100% satisfaction guarantee. That means if you do not like the product, return it within two weeks, and we will refund your purchase. Defective merchandise may be returned with 30 days of purchase for replacement. If you receive a defective item, please contact customer services by send an explanatory email HERE.

Payment Options

Checks and Money Orders: Highdrive Productions, Inc. Inc. accepts checks and money orders in US Dollars for Mail Order sales only. (Not available through the Web site) Orders paid by check may be delayed up to 2 weeks for clearance of funds. Make Checks/Money Orders payable to Highdrive Productions, Inc., Inc. A $25.00 fee will be charged on all returned checks. Send your order form and payment information to Highdrive Productions Inc., 217 Thompson St #101, New York, NY 10012.

Warranties


Highdrive Productions, Inc. stands behind everything it sells! Every item we sell comes with a manufacturer's warranty that warrants against any manufacturer defects. ONLY Defective merchandise can be returned for replacement and must be done within 21 days of purchase. A return authorization number is required before any item can be returned. This number is acquired ONLY through our customer service department by writing to the above address, fax, or by emailing our customer care department Sales@SpunkStar.com. Please package the item so that it is well protected during shipping. Make sure to write your return authorization number on the outside of the box. Ship the item via UPS ground, Federal Express, or the U.S. Postal Service with the proper amount of insurance to the address listed above. Your item will be replaced upon inspection.

Sales Tax

Highdrive Productions, Inc. Inc. is required by State and Federal laws to charge sales tax on products shipped in New York. No sales tax will be charged on orders shipped outside New York. Customers outside the United States:

International Orders


We cannot guarantee that orders shipped to addresses outside the United States will ever arrive at their destination. We will not be held responsible for the actions of customs agencies, mail agencies, and law enforcement agencies in other countries which may detain or confiscate merchandise we attempt to ship to you. Any confiscated items will not be replaced by Highdrive Productions, Inc. Highdrive Productions, Inc. ships to all countries except for the following countries: Japan and Mexico. If you have questions regarding your country, please email: Sales@SpunkStar.com before you try to place an order.